Free Shipping for Orders over €99

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Terms and Conditions

Who we are:

CPH Electronics entitled to P. Chanazoglou & Co., is a wholesaler/distributor/retailer company of electronic components and parts based in Athens, Greece. Under the authority of CPH Electronics are the domains listed below (including the e-mail addresses):

  1. cph-electronics.com
  2. cph-electronics.co.uk

Below you’ll find the terms and conditions of use and the terms and conditions of sale for the websites linked to the domains above.

Please note that terms and conditions (for both use of the website and sales) can be updated at anytime.

Terms of Use

The following are the terms and conditions or “Terms” that govern use of this CPH Electronics Ltd (as defined above the “seller”) website. By using or visiting the seller’s website, you agree to be bound by these Terms and all applicable laws and regulations governing the website. The seller reserves the right to change these Terms at any time, effective immediately upon posting on the website. If you violate these Terms, CPH Electronics Ltd. may terminate your use of the website, bar you from future use of the website and their services, and/or take appropriate legal action against you. You agree that CPH Electronics Ltd. owns all intellectual property rights to all content and software on the website

If you have comments, questions or requests please write to privacy@cph-electronics.com.

Permitted Website Use

You agree that you are only authorized to visit and view pages of this website for your own personal use, and that you shall not duplicate, publish, modify or otherwise distribute the material on this website for any purpose other than as set forth herein. You may only use the website as permitted by law, including applicable export and re-export laws and regulations. The software on this website and any content posted by CPH Electronics on the website is the property of CPH Electronics Ltd. and/or its suppliers and is protected by UK and European copyright laws. You agree that you will not remove, obscure or alter any legal notices displayed on the website. You agree that you will not use the website (i) in connection with or to promote any products, services, or materials, (ii) in any manner or for any purpose that violates any law or regulation, any right of any person, including but not limited to intellectual property rights, rights of privacy, or rights of personality, or (iii) to post any information that disparages or defames any person or entity.

Search and Links to Other Websites

By using the website to search for or link to another site, you agree and understand that you may not make any claim against CPH Electronics for any damages or losses, whatsoever, resulting from your use of the website to obtain search results or to link to another site.

Registration and Access to Accounts

You agree that without any written permission of CPH Electronics you will not use any type of automatic device, or manual process to monitor or copy content from the website or the content contained thereon, to access or capture data or for any other unauthorized purpose without our prior express . You also agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the website. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own personal, non-commercial use) from our website without the prior permission of CPH Electronics (only if it’s expressed written).

For better functionality on this website it may be required to create an account. You or your employer may create your own account. For wholesalers, the account will be assigned to you by CPH Electronics. You or your employer are solely responsible for maintaining the security of the IDs and passwords, for insuring that none are made available for any purpose to anyone other than you and your employees, and for insuring that employees do not share their specifically assigned IDs or passwords with anyone at all, or share a floating ID and password with anyone other than you and other employees of yours. If you wish to revoke an access ID and password, which it may do at any time and must do immediately in the event of the termination of any employee using one, you will have to notify CPH Electronics in such occasion. CPH Electronics will invalidate the ID and password and, if requested by you, will provide replacements. If you suspect that someone else knows or has changed your password, please reset it so no one else can sign in to your account.

Submitted User Content on the Website

This website allows you to create or otherwise submit content (through contact forms). You may not place or send any content or information over this system that violates any law or infringes on the rights of any third party. For example, information known to fall under the requirements of the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR) should not be placed on or sent over this system. When you enter, upload or otherwise submit content to the website, you give CPH Electronics a worldwide license to use, host, store, reproduce, modify, communicate and distribute such content with our direct or third-party partners. This license continues even if you stop using our website (for example, content posted for a forum). CPH electronics reserves the right to delete or eliminate any content you provide. You represent and warrant you have the necessary rights to grant CPH Electronics this license for all content submitted to the website.

Unauthorized Website Use

Illegal and/or unauthorized uses of the website, including, but not limited to unauthorized framing of or linking to the website, or unauthorized use of any automated device on the website, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress. You agree that you will comply with any security processes and procedures (such as passwords) specified by CPH Electronics with respect to access to or use of the website. Further, you agree not to access or attempt to access any areas of or through a Site which are not intended for general public access, unless you have been provided with written authorization to do so by CPH Electronics.

Violation of the terms

You understand and agree that in CPH Electronics sole discretion, and without prior notice, CPH Electronics may terminate your access to the website, or exercise any other remedy available if CPH Electronics believes that your use is (i) inconsistent with these Terms or (ii) has violated the rights of CPH Electronics, another user or the law. You agree that monetary damages may not provide a sufficient remedy to CPH Electronics for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. CPH Electronics may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity.

Limitation of Liability

We believe that the information provided is accurate, and audited by the website editor of our company. However, you may find some typographical errors, or content may not be updated at the time of access by the user or has been altered by others without the knowledge of CPH Electronics may lead to inaccuracies. All information provided “as is”, without any guarantee by CPH Electronics for the integrity, correctness or accuracy of the information, nor even for any damage due to viruses, derived from the use of the website or any other website on which it refers. As a visitor / user of this website you agree that your access to the website is at your own risk and you assume all risks that may arise from such access.

CPH Electronics in no event will be liable to the extent that this is possible by law, to any person for any direct or indirect, incidental, consequential or incidental damages, related to information and with in any way use of the website for reasons not attributable to willful misconduct or gross negligence of CPH Electronics, indicatively and not restrictively, incorrect or inability to use the website by the user, interruptions of any kind, delays in use or broadcast messages, information, website security, etc. The exclusion of liability of CPH Electronics includes the cause of any losses arising out from the transmission of any virus in the electronic system of the user. The use of this website is possible only in accordance with these terms and conditions of use. In the event of unauthorized use of this website, you are obliged to compensate CPH Electronics employees, executives and associates for any losses, expenses, damages and costs, including reasonable fees of its legal advisors, that may result from the violation of these terms and conditions of use of this website by you.

Warranty Disclamer

You assume all responsibility and risk for the use of this site and the internet generally. In no event shall CPH Electronics be liable for any direct, special, indirect, or consequential damages or any damages whatsoever; including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, arising out of or in connection with the use of this site. CPH Electronics makes no warranty as to the accuracy, or completeness or whether the content is up to date. it is your responsibility to verify any information before relying on it. the content of this site may include technical inaccuracies or typographical errors. from time to time, changes are made to the content herein.

Disputes

The European Commission has introduced an Online Platform for Dispute Resolution regarding consumers. This platform is accessible through the Internet (http://ec.europa.eu/consumers/odr). You may use this to resolve any disputes you have with CPH Electronics Ltd if you are a consumer, although please note that our website has been designed for wholesale & distribution.

Applicable Law

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law.

Linking Policy Agreement

Any link (including hyperlinks, buttons or referral devices of any kind) used on this or any other web page is provided for the use and convenience of the visitor. The appearance of a link on this or any other web page does not constitute an endorsement, recommendation or certification by CPH Electronics, nor should the presence of a link in any way be construed as a suggestion that the site has any relationship with CPH Electronics.

CPH Electronics generally does not object to links to CPH Electronics websites from third party sites. However, there are certain conditions that must be followed:

  1. Unless we enter into a specific written agreement with you, you may not use any of CPH Electronics’  names, logos, designs, slogans, product trademarks or service marks in or with your links, except that you may link to CPH Electronics website using the plain text name of that site or the plain text name of CPH Electronics.
  2. Do not present the link to CPH Electronics websites in any way that suggests CPH Electronics has any relationship or affiliation with your site or endorses, sponsors or recommends the information, products or services on your site. Do not use any of CPH Electronics names, logos, designs, slogans, product trademarks or service marks in any advertising, publicity, promotion, or in any other commercial manner without the prior express written permission for a particular use from CPH Electronics.
  3. Link only to the home page/first page/registration page of this site and do not incorporate any content from this site into your site (e.g., by in-lining or framing).
  4. Do not use any of CPH Electronics names, logos, designs, slogans, product trademark or service parks, or any other words or codes identifying CPH Electronics websites in any “meta tag” or other information used by search engines or other information location tools to identify and select sites, without the company’s express written permission for a particular use.

All orders accepted by CPH Electronics are subject to the Terms and Conditions of Sale set out below: (Version August 2020)

1. General

1.1 All orders for products and services on the CPH Electronics website at https://cph-electronics.com (the “CPH Electronics website”) accepted by CPH Electronics Limited (“CPH Electronics”) are subject to these terms and conditions of sale. No other terms will apply to the supply of products and services by CPH Electronics unless agreed in writing by an authorised signatory of CPH Electronics or expressly stated otherwise in these terms and conditions of sale.
1.2 All descriptions of the products and services contained on the CPH Electronics website or otherwise communicated to any purchaser of such products or services (the “Customer”) are approximate only and shall not form any part of the contract between CPH Electronics and the Customer. CPH Electronics shall not be liable to the Customer for any errors or omissions on the CPH Electronics website, the CPH Electronics catalogue or other product advertisement. The advertising of products and services on the CPH Electronics website is not an offer capable of acceptance; it merely constitutes an invitation by CPH Electronics for the Customer to make an offer to purchase products and services. CPH Electronics’ acceptance of the Customer’s order will take place when CPH Electronics confirms pricing and delivery dates to the Customer in writing, at which point a contract will come into existence between CPH Electronics and the Customer.
1.3 These terms and conditions of sale do not apply to export transactions, to which separate terms and conditions of sale apply.
1.4 CPH Electronics is a business-to-business supplier. The CPH Electronics website is intended for use by business customers and not by private individuals acting as consumers (“Consumers”). Notwithstanding the foregoing, nothing in these terms and conditions of sale shall affect the statutory rights of a Customer who deals as a consumer.
1.5 The Customer’s particular attention is required for clause 11, which sets out certain limitations of CPH Electronics’ liability.

2. Prices

2.1 The prices of the products and services are as set out on the CPH Electronics website. CPH Electronics reserves the right to change prices without prior notice at any time. Customer is informed that prices and products in the printed hard copy catalogue are subject to change. Up-to-date information can be found on the CPH Electronics website. In the event of any conflict between prices for any products listed on the CPH Electronics website and prices listed in the physical catalogue, prices listed on the CPH Electronics website shall prevail.
2.2 The price of an ordered product or service will be as set out on the CPH Electronics website at the time of order acceptance by CPH Electronics, except for products or services ordered for delivery at a future specified date (“Backorders”). The price for Backorders may be varied by CPH Electronics after the date of order acceptance by written notice to the Customer.
2.3 All prices exclude VAT, which CPH Electronics will add at the rate applicable at the date of order acceptance.

3. Ordering

3.1 CPH Electronics reserves the right to decline to trade with any company or person. CPH Electronics may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by telephone, email or facsimile within a reasonable period of receipt of the order by CPH Electronics. Further, CPH Electronics may cancel orders which have been accepted by giving written notice of such cancellation to the Customer by telephone, email or facsimile within a reasonable period of receipt of the order by CPH Electronics. If CPH Electronics rejects or cancels an order for which payment has been taken, it will refund the amount to the Customer as soon as reasonably practicable.
3.2 CPH Electronics executes orders to the Customer’s requirements, but may provide substitute products where requested by the Customer, or where the product has been superseded by the latest version. To the extent that orders cannot be fulfilled completely from stock, the unfulfilled balance will (at the Customer’s option) either be put on back order to be fulfilled when CPH Electronics next has available stock or be cancelled and refunded to the Customer.
3.3 The Customer must submit orders using the CPH Electronics stock numbers (SKU) and the priced units used on the CPH Electronics website or in the CPH Electronics hard copy catalogue, and must specify which delivery option is required. Any confirmation of a previous order by the Customer must be marked ‘CONFIRMATION ONLY’ or otherwise clearly identified as a confirmation to avoid duplication. If the Customer orders the wrong product or number of products, or duplicates orders, the provisions of clause 12 (Cancellation and Returns) will apply.

4. Delivery

4.1 Subject to any cancellation, substitution or non-fulfilment of Customer’s orders in accordance with clause 3 (Ordering), CPH Electronics will deliver the products specified in the Customer’s order. CPH Electronics may use third party delivery agents to deliver products to Customers.
4.2 The Customer’s delivery options, and the prices for them, are as set out on the CPH Electronics website at the date of order or will be notified to the Customer at the time of order. Customer is informed that delivery options and prices in the printed hard copy catalogue are subject to change and up-to-date information can be found on the CPH Electronics website. In the event of any conflict between delivery options and delivery prices for any products listed on the CPH Electronics website and in the hard copy catalogue, the delivery options and delivery prices listed on the CPH Electronics website shall prevail.
4.3 Delivery prices apply per order, irrespective of the number of products ordered. Delivery will be made to the Customer’s usual business address, unless otherwise agreed in writing.
4.4 CPH Electronics will aim to deliver products in accordance with the times and dates for delivery quoted on the CPH Electronics website or by CPH Electronics’ employees (the ‘Quoted Delivery Times’), but Quoted Delivery Times are approximate only and CPH Electronics shall not be liable for the consequences of any delay in delivery. Time for delivery shall not be of the essence. Delivery of products marked in the hard copy catalogue or on the CPH Electronics website as requiring special handling may (because of the nature of the products) take longer to be delivered.
4.5 If any delivery has not been made by the Quoted Delivery Time, then subject to the Customer notifying CPH Electronics of such delay, CPH Electronics will endeavour to ascertain if the product has been delivered and will inform the Customer of the status of the delivery or the new expected delivery time. CPH Electronics may also, at its discretion, refund the total delivery charge to the Customer. If a revised delivery time is not acceptable CPH Electronics may also, at its discretion, offer an alternative delivery option. These are the Customer’s exclusive remedies for late delivery.
4.6 Orders where the total value of products in any such order is less than 99€ are subject to an additional shipping and handling charge as published on the CPH Electronics website, or quoted at the time of order (subject to change from time to time). Orders with a total value for products in such orders of 99€ or more will not be subject to an additional shipping and handling charge.
The shipping and handling terms and conditions are:
i) For free shipping, the total weight per order will not exceed the 2 kilos (4lb 7oz) and it applies for deliveries in Greece, EU Countries and US/Canada. For orders exceeding the total weight of 2 kilos, extra delivery charges will occur at the final invoice.
ii) Free next-day delivery service, applies only for deliveries in Greece. In case of a request for next-day / express delivery services to a country other than Greece, the Customer will be contacted by CPH Electronics to discuss all the available options and a final invoice will be provided including the delivery charges.
iii) Economy deliveries will be handed to EL.TA. (Hellenic Post) or DPD for deliveries in the EU & US/Canada. Economy delivery times take 5 to 7 working days for deliveries in the EU and 10 to 14 days for deliveries to US/Canada.
iv) Rest of the world other than Greece, EU and US/Canada, will be conducted for the delivery charges.
These shipping and handling charges apply per order, irrespective of the number of products ordered, and will be levied against the first delivery of products under the relevant order.

5. Inspection, Delivery Delays and Non-Delivery

5.1 The Customer must inspect the products as soon as is reasonably possible after delivery or collection. The Customer shall, within 30 days of the date of delivery or collection or, in the case of sub-clause iv below, the Quoted Delivery Time or any updated estimated date for delivery, give notice to CPH Electronics in detail of:
i) Any defect in the product that is apparent on reasonable examination. In this case CPH Electronics shall, at CPH Electronics’s discretion, replace the products or refund the purchase price. In any event the Customer must refuse parcels delivered to it in a damaged condition;
ii) Any shortfall in products delivered. In this case CPH Electronics shall, at its discretion, deliver the undelivered products or refund the price of the undelivered products;
iii) Any delivery of products not in accordance with the order. In this case CPH Electronics shall, at CPH Electronics’s discretion, replace the products or refund the purchase price; or
iv) Any non-delivery of the products (in which case the time limit is within 10 days of the estimated dispatch date). In this case CPH Electronics shall deliver the undelivered products or refund the price of the undelivered products.
5.2 If the Customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the Customer shall be deemed to have accepted the products accordingly. CPH Electronics’ record of the products dispatched (including the quantity) shall be conclusive evidence of the products received by the Customer, unless proved otherwise by the Customer.
5.3 The remedies set out above are the Customer’s exclusive remedies for non-delivery or short delivery of products, or for apparent defects in the products or delivery of products not in accordance with the order. CPH Electronics shall not be liable for any losses, consequential or otherwise, or for costs (including legal costs), expenses, liabilities, loss of profits, loss of productivity, business or economic loss, depletion of goodwill, damages, claims, demands, proceedings, judgments or otherwise arising from these circumstances.

6. Payments, Payment Terms and Security

6.1 If CPH Electronics has not granted credit to the Customer, payment terms are cash with order.
6.1.1 The “Cash with order” payment terms are such as follow:

  • i) Pay with Direct Bank Transfer: By choosing to pay with a Direct Bank Transfer you agree that a full payment of the order will be done in order to get the order processed. Lead times and delivery times will be given after the payment will be fullfilled unless otherwise been cumminicated between CPH Electronics and the customer. Payments made in EURO from SEPA countries will only be accepted when paid into either of the P. Chanazoglou & Co. accounts provided (An extra charge of 25.00€ will be incurred if payment is made into incorrect account due to exchange charges). Payments made in GBP from the UK will only be accepted if made into the bank account of CPH Electronics Ltd.. Payments processed in currencies other than EURO or GBP will incur an extra charge of 3,00€ (£7.00 for payments to CPH Electronics Ltd.).
  • ii) Pay with PayPal© : By Using PayPal you agree to the terms and conditions of PayPal and you allow CPH Electronics to have the authority of accept, hold, reject or refund payments for orders created from CPH Electronics. By selecting Pay with PayPal you will be redirected to PayPal’s payment secure page in order to complete your order, using either your PayPal account or your debit/credit card. CPH Electronics has no involvement for disputes created between the end customer and PayPal. CPH Electronics is only responsible for requests created between CPH Electronics and PayPal.
  • iii) Pay with your Credit or Debit Card and Masterpass: CPH Electronics in collaboration with Alpha Bank S.A. and Cardlink S.A., accepts credit/debit/pre-paid cards or masterpass payments from end customers. By using either “Pay with your Credit/Debit Card” or “Pay with Masterpass”, you will be redirected at Alpha Bank Secure payment e-commerce platform to complete your order. All payments made by using your credit/debit card are processed through the electronic platform of “Alpha e-Commerce” of Alpha Bank. This type of payment uses TLS 1.2 encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key. Types of credit/debit/pre-paid cards accepted are: Visa, Mastercard, Maestro, American Express and Diners.

6.2 Credit terms (subject to satisfactory references and at CPH Electronics’s absolute discretion) are available. If credit has been granted, on acceptance of a Customer’s order, CPH Electronics will issue that Customer with an invoice. Such invoice will be sent by email in PDF format, unless otherwise agreed between CPH Electronics and the Customer. The Customer shall pay the price of the product or service within one month after the day in which the products will be despatched. All payments must be made without any set-off, deduction or counterclaim.
6.3 If any sum is not paid on the due date for payment then, without prejudice to any other right or remedy:
i) all sums then outstanding from the Customer will immediately become due and payable notwithstanding that such sums would not otherwise be due until a later date, and
ii) CPH Electronics may apply a compensation charge as an estimate of administrative and other wasted costs incurred by CPH Electronics to the Customer of 50€ for outstanding sums up to 999,99€; 100€ for outstanding sums between 1.000€ and 9.999,99€; and 150€ for outstanding sums of 10.000€ or more.

7. Risk and Ownership

7.1 In the case of products to be delivered to the Customer’s property, risk of loss of or damage to the products shall pass to the Customer on delivery, unless the Customer wrongfully fails to take delivery of the products, in which case such risk shall pass to the Customer at the time when CPH Electronics has attempted to deliver the products. In the case of products which the Customer orders to be collected from CPH Electronics trade counter, risk of damage or loss to the products shall pass to the Customer at the time of collection.
7.2 Ownership of any product supplied shall not pass to the Customer until full payment of the purchase price of the products and of all other amounts owing to CPH Electronics has been made (in cash or cleared funds). If the Customer is late in paying any sum to CPH Electronics, then CPH Electronics shall be entitled to the immediate return of all products where ownership has not passed to the Customer. The Customer authorises CPH Electronics and its agents to recover any such products in such circumstance, and to enter any premises of the Customer for that purpose.
7.3 Demand for or recovery of the products by CPH Electronics shall not of itself discharge either the Customer’s liability to pay the whole of the price and take delivery of the products or CPH Electronics’s right to sue for the whole of the price.

8. Product and Availability Information

8.1 CPH Electronics reserves the right, without prior notice, to discontinue any product or to make design changes as part of its continuous programme of product improvement, or to assist product availability, and such changes may take place during the life of any CPH Electronics catalogue. The most up to date information on the availability and design of the products CPH Electronics supplies is available on the CPH Electronics website.
8.2 Unless otherwise confirmed in writing, nothing on the CPH Electronics website or in any CPH Electronics catalogue is to be taken as a representation of the source of origin, manufacture, or production of the products or any part of them.

9. Warranties and Remedies

9.1 CPH Electronics warrants that no product purchased from CPH Electronics is materially defective.
9.2 In the event of any such product being materially defective, and subject to the provisions of clause 5 (Inspection, Delivery, Delays and Non-Delivery) surrounding defects apparent on delivery, CPH Electronics will (at its option) replace or repair the product or refund the purchase price.
9.3 CPH Electronics warrants that any service purchased from CPH Electronics as referred to in clause 13 (Services) will be provided using reasonable care and skill. If any such service falls short of this standard, CPH Electronics will, at its option, either re-provide the service or supply to the Customer free of charge a substitute product in place of the defectively serviced product.
9.4 These warranties shall not apply to any defect which arises from improper use, failure to follow the product instructions, or any repair or modification made without the consent of CPH Electronics.
9.5 The remedies set out in this clause 9 shall be the Customer’s sole remedies for any breach of warranty and in respect of the supply or non-supply of products and/or services.
9.6 The availability of the remedies set out in this clause 9 is subject to:
i) a claim being made in writing to CPH Electronics, prior to the return of any defective product, and within 12 months of the original date of despatch or date of service, or such other periods as may be indicated by CPH Electronics for specific products or services from time to time in writing; and
ii the Customer returning or disposing of the relevant products, or making them available for collection by CPH Electronics, in accordance with CPH Electronics’s instructions and suitably packaged. In particular, for any returns, the Customer must obtain a returns number from CPH Electronics and quote this on all paperwork, and state the original invoice number in respect of the products and the nature of any claimed defect.
9.7 Where the Customer returns defective products otherwise than in accordance with these provisions, CPH Electronics may refuse such products and return them to the Customer at the cost of the Customer.
9.8 Any products which are replaced by CPH Electronics shall become the property of CPH Electronics. Title to replacement products shall pass to the Customer in accordance with the provisions of clause 7 (Risk and Ownership), and the period of the replacement product’s warranty shall be the unexpired period of the defective product’s warranty.
9.9 The Customer shall have no remedy in respect of any untrue statement made to it upon which it relied in ordering products and/or services (unless such untrue statement was made fraudulently) other than any remedy it may have set out expressly in these terms and conditions of sale.
9.10 Save as expressly provided in these terms and conditions of sale, all implied warranties, terms and conditions (whether statutory or otherwise) concerning the supply or non-supply of products and/or services are excluded to the fullest extent permitted by law (including, without limitation, the implied terms of satisfactory quality, fitness for purpose and provision of services with reasonable care and skill).
9.11 Except as required by law, CPH Electronics will not be liable to the Customer for any loss, damage or liability of any kind whatsoever which arises out of the breach of implied warranties, terms or conditions (statutory or otherwise) or breach of any other duty of any kind imposed on CPH Electronics by operation of law. The Customer acknowledges that it is responsible for ensuring that the products and services it orders are fit for the purposes for which it intends to use them.

10. Export Control and Limitations of Use

10.1 Certain products sold by CPH Electronics are subject to export control regulations of Greece,  the European Union, the United States of America and other countries (“Export Laws”). The Customer shall comply with such Export Laws and obtain any license or permit required to transfer, export, re-export or import the products.
10.2 The Customer shall not, directly or indirectly, sell, permit to be sold, dispose of, export, re-export or otherwise provide products to any country or entity under sanction or embargo administered by Greece, the European Union, the United States of America or other country.
10.3 The Customer certifies that products purchased from CPH Electronics will not be used, sold or incorporated into products used directly or indirectly in the design, development, production or use of chemical, biological or nuclear weapons, delivery vehicles and systems of the same or in the development of any weapons of mass destruction.
10.4 Products sold by CPH Electronics are not recommended or authorised for use in life support, surgical implantation, nuclear or aircraft applications or for any use or application in which the failure of a single component could cause substantial harm to persons or property.
10.5 Classifications of product for export purposes, including ECCN and Harmonised Tariff codes, are made for internal use by CPH Electronics only. Such information is provided by CPH Electronics in good faith based on the information available to it at the time of compilation. CPH Electronics makes no warranty or representation that such information is up to date or correct, and shall not be liable to the Customer for any form of loss or damage suffered by the Customer as a result of reliance upon such information. Use of the information is done so at the Customer’s own risk with no recourse to CPH Electronics. The Customer is responsible for ensuring compliance with all applicable export legislation, including determining the correct classification of an item at the time of any onward export.

11. Liability

11.1 CPH Electronics shall not be under any liability for damage, losses (whether direct, indirect or consequential), expenses, liabilities, loss of profits, productivity, business or economic loss, depletion of goodwill, costs (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information (including through the CPH Electronics technical helpline) whether or not due to its negligence or that of its employees, agents or sub-contractors.
11.2 CPH Electronics shall not be liable for economic loss, punitive damages, loss of revenue, loss of profits, loss of productivity or expected future business, damage to reputation or goodwill, loss of any order or contract or any consequential or indirect loss or damage, all as may result from, or be connected with: (i) any express or implied terms of the contract between CPH Electronics and the Customer, or of any order accepted by CPH Electronics; (ii) any duty of any kind imposed on CPH Electronics by law arising out of or in relation to the contract between CPH Electronics and the Customer or order; (iii) any defect in the products or services; (iv) intellectual property rights infringement; or (v) any other loss whatsoever arising out of these terms and conditions of sale.
11.3 If, notwithstanding any other provisions in these terms and conditions of sale including without limitation clauses 9 (Warranties and Remedies), 10 (Limitations of Use) and 11 (Liability), any liability attaches to CPH Electronics, CPH Electronics’s liability to the Customer arising out of or in connection with these terms and conditions of sale or any order whether in contract, tort or otherwise in respect of one or more of (i) any express or implied terms of the contract between CPH Electronics and the Customer, or of any order accepted by CPH Electronics; (ii) any duty of any kind imposed on CPH Electronics by law arising out of or in relation to the contract between CPH Electronics and the Customer or the order; (iii) any defect in the products or services; (iv) intellectual property rights infringement; or (v) any other loss whatsoever arising out of these terms and conditions of sale, shall be limited in the aggregate to 10.000€ or the total value of the order, whichever is greater.
11.4 Nothing in these terms and conditions of sale (including without limitation this clause 11) shall exclude or limit the liability of CPH Electronics for death or personal injury caused by the negligence of CPH Electronics or its employees, agents or sub-contractors, or for fraud or anything else which cannot by law be limited or excluded.

12. No fault Cancellations and Returns

12.1 CPH Electronics may, at its discretion and in writing, allow an order to be cancelled where there is no fault with the product subject to CPH Electronics recovering from the Customer the costs incurred by CPH Electronics, and subject to the processing charge provided for in this clause 12.
12.2 In the event of cancellation of part of any order only, CPH Electronics may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.
12.3 For Customers other than Consumers, a processing charge may apply in respect of all products returned other than due to defects covered by the warranty at clause 9.
12.4 Customers may only return products to CPH Electronics, and receive a credit or refund or replacement on the following conditions:
i) The Customer should contact CPH Electronics to obtain a returns number (to be quoted on all relevant paperwork)
ii) Return must be made within 30 days of the date of delivery (as stated on the delivery documentation) or collection of such product(s).
iii)) Products must be returned to CPH Electronics in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale;
iv) The Customer must follow any specific instructions which appear on the CPH Electronics website with any product regarding its return to CPH Electronics; and
v) Products must be returned to CPH Electronics adequately packed and clearly labelled to: CUSTOMER RETURNS DEPARTMENT, CPH Electronics – P. Chanazoglou & Co., 25 Themistokli Sofouli, Nea Smyrni, 17122, Athens, Attica, Greece, using the address label on the despatch note or available on the CPH Electronics website.
vi) The Customer must quote the Returns Number on the parcel being returned.
12.5 Where the Customer returns products to CPH Electronics not in accordance with clause 12.4 (i) – (vi) above (for example, after the period for returns has expired or in an unfit state) CPH Electronics may refuse to accept the return and return the products to the Customer at the Customer’s expense or may apply a handling charge which relates to the actual cost of reprocessing.
12.6 This no fault returns policy excludes software, calibrated products, production packaging products, non-catalogue products, extended range products, specially manufactured products and any products marked as non-cancellable (NC) or non-returnable (NR). In addition, CPH Electronics will not accept returned ESD sensitive devices where the integrity of the original ESD shielding packaging has been compromised e.g. the bag has been opened and resealed or multiple bags have been stapled together.
12.7 CPH Electronics accepts no responsibility for any loss of or damage to products in transit from Customer to CPH Electronics where CPH Electronics has not provided the collection Services.

13. Services

13.1 CPH Electronics offers services in respect of products. These services include: REPAIR, SOFTWARE UPDATE or any other services that the parties agree. CPH Electronics may quote a turnaround time target for these services, but CPH Electronics shall be under no liability if it fails to comply with such target. Except in respect of the REPAIR service, the product must be free from physical and electrical damage and from modifications (other than modifications detailed in the literature supplied with the product). The special conditions which apply to repairs and software update:
i) REPAIRS: The REPAIR service is subject to the availability of parts and is only available if the product has not suffered excessive physical or electrical damage and is free from modifications (other than modifications detailed in the literature supplied with the product). Any instructions set out in the repair information/questionnaire supplied with the product in question must be complied with. CPH Electronics may at its absolute discretion either repair the product or replace it with a substitute product. Any Customer-generated software returned with a product will be erased or otherwise destroyed on receipt and CPH Electronics shall not be under any liability whatsoever in respect of any data contained in such software.
ii) SOFTWARE UPDATE: CPH Electronics will install the latest version of software. CPH Electronics will functionally check the unit to ensure software acceptance.
The Customer warrants that the copying or processing by CPH Electronics of any programme supplied to CPH Electronics in any form will not infringe the intellectual property or other rights of any third party.

14. Force Majeure

A force majeure event is any event beyond the reasonable control of CPH Electronics (including but not limited to strikes, traffic congestion, the downtime of any external line, or CPH Electronics’s inability to procure services, materials or articles required for the performance of the contract except at enhanced prices). If CPH Electronics is prevented or restricted from carrying out all or any of its obligations under these terms and conditions of sale by reason of any force majeure event, then CPH Electronics shall be relieved of its obligations during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the force majeure event continues for a period longer than fourteen days, CPH Electronics may cancel the affected order or cancel the whole or any part of these terms and conditions of sale, without any liability to the Customer.

15. Intellectual Property Rights

15.1 The Customer acknowledges that CPH Electronics and its licensors own the intellectual property rights in the CPH Electronics website, the CPH Electronics catalogues, the catalogue content and the stock numbers, and that their whole or partial reproduction without CPH Electronics’s prior written consent is prohibited.
15.2 CPH Electronics does not warrant or give any assurance to the Customer that any products supplied do not infringe the intellectual property rights of any third party.

16. Anti-Bribery

16.1 The Customer shall (and shall procure that persons associated with it or other persons who are providing goods or services in connection with these Terms and Conditions shall) comply with all applicable laws, statutes, regulations relating to anti-bribery and anti-corruption, including, but not limited to, the Anti-Bribery Law (Law No. 4619/2019) (the Relevant Requirements) and shall:
i) not (directly or indirectly) induce any employee, agent or subcontractor of CPH Electronics to make any concession to or confer any benefit on the Supplier, refrain or withhold from doing any act, in return for any gift, money, or other inducement;
ii) not do or omit to do any act that will cause or lead CPH Electronics to be in breach of any of the Relevant Requirements; and
iii) promptly report to CPH Electronics any request or demand for any undue financial or other advantage of any kind received by the Customer in connection with these Terms and Conditions.
16.2 The Customer is informed that:
i) CPH Electronics employees are not permitted to accept gifts of more than token value, loans, excessive entertainment or other substantial favours from any company or individual that does business with CPH Electronics or seeks to do so;
ii) CPH Electronics employees are not permitted to solicit gifts or other favours from any company or individual that does business with CPH Electronics, or seeks to do so; and
iii) entertainment of CPH Electronics employees is acceptable only if it has a justifiable business purpose. It should be of a reasonable nature and such that CPH Electronics’s employees, agents or contractors, can reciprocate.
16.3 Financial restrictions on gifts and entertainment are contained in CPH Electronics’s Anti-Bribery Policy and further details are available on request.
16.4 Any breach of this clause 16 shall be a material breach of these terms and conditions which is incapable of remedy.

17. Data Protection and Customer Information

17.1 Please refer to our privacy policy for more information about how we process your personal data (available at https://cph-electronics.com/privacy-policy/).

18. Law and Jurisdiction

18.1 The contract between CPH Electronics and the Customer based on these terms and conditions of sale as applicable to each Customer order shall be governed by and interpreted in accordance with the Greek Law and the Customer submits to the non-exclusive jurisdiction of the Greek courts, but CPH Electronics may enforce the contract in any court of competent jurisdiction.
18.2 Customers who are Consumers may submit any disputes with CPH Electronics for resolution to the European Commission Online Dispute Resolution platform: https://webgate.ec.europa.eu/odr/.
18.3 If any part of these terms and conditions of sale is found to be unenforceable by any court or competent authority or would be found to be unenforceable if it were interpreted or construed in a particular way, then it is the parties’ express intention that the relevant wording should be interpreted or construed so as to avoid such a finding and that, in the event of such a finding, the remainder of the provision in question shall be interpreted or construed to give it full effect.
18.4 No express term of these terms and conditions nor any term implied under it is enforceable pursuant to the Greek Civil Code (Art. 410415) by any person who is not a party to it.

Registration office: CPH Electronics – P. Chanazoglou & Co., 25 Themistokli Sofouli, Nea Smyrni, 17122, Athens, Attica, Greece, tel: +30 210-9925666. General Electronic Commercial Registry (G.E.MI.) registration No. 007533301000. VAT Registration No. EL 998862665. © CPH Electronics – P. Chanazoglou & Co. 2020.
CPH Electronics ® and the logo are trademarks of CPH Electronics – P. Chanazoglou & Co. and CPH Electronics Ltd. UK, a wholesaler company of  Electronic components.