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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

 

Thank you for visiting CPH Electronics website. Below you will find our Privacy Policy.

This Privacy policy Statement (“Statement”) describes how the Company CPH Electronics – P. Chanazoglou & Co. (“CPH Electronics”, “CPH”, “we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data received from individuals (“Customers”, “Visitors”, “Users” or “you”) when visiting, using or contacting us through our website and e-mail contact forms.

Returns & Refund Policy

Who's responsible for collecting your data?

Company name: CPH Electronics – P. Chanazoglou & Co.
Postal address: 25 Themistokli Sofouli, Nea Smyrni, 17122, Athens, Attica, Greece
Telephone Number: +30 210-9925666
E-mail: pr*****@*************cs.com

Contact data: We may collect your contact information, name, surname, postal address and e-mail address.

Location data and online data: When we determine, track and analyze your use of, or interest in our website, services, newsletters, invitations, informational or promotional content, we or our service providers may collect information such as your location, IP address, usage data, browser data. In general, we do not associate IP addresses with any other data held by third parties. We do not link, or seek to link, an IP address with the identity of a device user. The collection of this information allows us to customize your online experience, improve the performance, usability and effectiveness of our online presence.

We do not request or collect other data about you or special categories of data (“sensitive data”). However if you choose to provide us with such data you consent to the collection, use and disclosure thereof as permitted by applicable privacy laws.

We use the information we collect from you for the purposes described below. We collect personal data when you voluntarily provide us with such information through our website or our website contact form.

Communication with website users (visitors, business partners, potential customers, other interested parties e.tc.): We collect your information to process and respond to your requests, comments, inquiries and other forms you submit through our website or other communications.

Communication with customers: We may collect your information to support the provision of our services to you.

Informational-Promotional purposes: We may collect the aforementioned contact data in order to send you our newsletters, invitations and informational-promotional material.

Analytics purposes: Occasionally, we may collect the aforementioned location data and online data, in order to obtain feedback on our website visits, newsletters, invitations, informational and promotional material (e.g. number of views or clicks e.tc.) and enhance our understanding of your preferences in order to improve our services

Performance of contract: We may process your personal data if it is necessary in order to perform our contract.

Consent: To process your personal data as described above, we rely on your consent. You can withdraw your consent anytime by contacting us at the details mentioned at the beginning of this Privacy Statement. Your withdrawal of consent to process certain personal data about you may limit our ability to provide benefits and services to you and does not affect the lawfulness of our processing activities based on your consent before its withdrawal.

Legal obligation: We may process your personal data in order to comply with a legal obligation, such as providing information to a public body. We may disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or not or in out-of-court procedure.

Legitimate interests: We may use your information when necessary for our legitimate interests, provided that such interests are not overridden by your interests, rights and freedoms in relation to your personal data.

Examples of the ‘legitimate interests’ referred to above are:

  • To offer information and/or services to individuals who visit our website or offer information about employment opportunities.
  • To prevent fraud or criminal activity and to safeguard our IT systems.
  • To customize individuals’ online experience and improve the performance, usability and effectiveness of our online presence.

We may share your personal data with out service providers. We may share your personal data such as contact information, name and postal address with third parties service providers that perform certain services on our behalf.

These services may include delivery services, hosting and maintaining our website, cloud storage services, analytics services, marketing services, e-mail hosting or distribution and other related services.

Service providers may have access to personal data needed to perform their functions, but they are not allowed to share or use such information for any other purposes. In any case, we will share only the minimum amount of personal data with these service providers that they need to perform their tasks.

These service providers are also subject to written declarations of confidentiality and secrecy and present adequate assurances for the safety of your personal data.

Public authorities. When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing or when we are required to do so by applicable law or a judicial proceeding, court order or legal process, we may share your personal data with competent public authorities.

We have established security and organizational measures and controls in order to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed by unauthorized persons other than employees in the proper performance of their duties and third parties mentioned above.

You have the following rights concerning the use of your personal data:

Right of access: You can ask us whether or not we are processing your personal data. You may also access the personal data we maintain about you.

Right to rectification: You can review and update any inaccurate personal data. You may also ask for any addition or correction to incomplete personal data.

Right to erasure (“right to be forgotten”): You can ask us to erase any of your personal data that is no longer necessary in relation to the purposes for which they were collected or in cases where you have withdrawn your consent.

Right to withdraw your consent: You can withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Right to restriction of processing: You can ask us to restrict the use of your personal data if you believe that your data is not accurate or you deem that we no longer need your personal data for the above purposes.

Right to data portability: You have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and you can ask us to transmit this data to another controller without hindrance from us.

Right to object to processing: You have the right to object, on any legitimate grounds, at any time to processing of your personal data.

In order to exercise your above rights, you can contact us by any means of communication (see above: Who is responsible for processing your data?). We will consider and process your request within a reasonable period of time. How long do we hold your Personal Data? We will retain your personal data only as long as necessary for the purposes of the processing, as described above.

Your contact data is stored electronically for 5 years for the purpose of processing your requests submitted through our website and/or our contact form.

In case you have given your consent for receiving our newsletters, invitations and/or promotional material, your contact data will be stored for 5 years for the purpose of dispatching the newsletters and/or promotional material.

Your location and online data is stored for 5 years for the analytics purposes.

At the end of the above periods, or once you withdraw your consent, your data is deleted or destroyed.

We may transfer and process your personal data in places where our data processing operations are located. Additionally, you have the right to submit any complaints about how we process your personal data to: Hellenic Data Protection Authority (HDPA) 1-3 Kifissias Ave. Athens 11523 Attica, Greece E-mail: co*****@*pa.gr Telephone: 0030 210-6475600 Website: https://www.dpa.gr

Our Privacy Statement may change from time to time. We will post any Privacy Statement changes on this page and, if the changes are significant, we will provide a more prominent notice. To the extent that international data transfers take place, we will seek and obtain assurances that any information we may transfer is safeguarded adequately and in accordance with the requirements of applicable privacy laws.