Returns & Refund Policy

Last Updated: 12 May 2026

This Return & Refund Policy applies to all purchases made through CPH ELECTRONICS – P. Chanazoglou & Co. (“Company”, “we”, “us”, or “our”) via our website cph-electronics.com.

This policy is designed in accordance with applicable European Union consumer protection legislation, including but not limited to:

  • Directive 2011/83/EU on Consumer Rights;
  • Directive (EU) 2019/771 relating to contracts for the sale of goods;
  • General consumer protection laws applicable within the European Union and the European Economic Area (EEA).

By placing an order on our website, you agree to the terms set out in this policy.

Consumer Right of Withdrawal (EU Customers)


If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days without giving any reason.

 

Withdrawal Period

The withdrawal period expires after 14 days:

  • from the day you acquire physical possession of the goods;
  • from the day a third party indicated by you (other than the carrier) acquires possession of the goods;
  • for orders consisting of multiple goods delivered separately, from the day the final item is received.

 

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision through a clear written statement before the withdrawal period expires.

You may contact us using:

  • Email: es***@*************cs.com
  • Contact Form: Use our Contact Us page
  • Postal Address: THEMISTOKLI SOFOULI 25, NEA SMYRNI, 17122, ATHENS, ATTICA, GREECE.

 

You may use the following statement:

“I hereby give notice that I withdraw from my contract of sale for the following goods/services: [insert details], ordered on 2026 and received on 2026, name: [customer name], address: [customer address], order number: [order number] and invoice number: [invoice number].”

 

We will confirm receipt of your withdrawal request without undue delay.

 

 

To qualify for a return and refund, the following conditions generally apply:

  • the product must be returned within the applicable return period;
  • the product should be in the same condition in which it was received;
  • the product should not show signs of excessive use, damage, misuse, or alteration;
  • all accessories, manuals, tags, labels, protective films, authenticity certificates, and original packaging should be included where possible;
  • proof of purchase must be provided.

 

Customers are only liable for any diminished value of goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.

 

 

Under EU consumer law, certain goods and services we provide through our website are exempt from the right of withdrawal.

Unless otherwise required by law, returns and cancellations are not accepted for:

Personalized & Custom-Made Products

Products manufactured according to customer specifications or clearly personalized items.

Examples include:

  • made-to-order goods;
  • custom sizing;
  • bespoke products.

 

 

Step 1 — Contact Us for Customer Support

Before returning an item, customers should contact us to support them regarding their matter:

  • Email: es***@*************cs.com
  • Phone: +30-210 99 25 666

Please include:

  • order number;
  • full name;
  • description of the issue;
  • photographs (if the item is damaged or defective).

 

Step 2 — Return Authorization

Where applicable, we may issue:

  • return instructions;
  • a return authorization number;
  • a prepaid return label (if eligible).

Unauthorized returns may experience processing delays and extra charges.

 

Step 3 — Ship the Product

Returned goods should be securely packaged to avoid damage during transport.

Return Address:

CPH ELECTRONICS – P. CHANAZOGLOU KAI SIA O.E.
THEMISTOKLI SOFOULI 25, NEA SMYRNI, 17122,
ATHENS, ATTICA, GREECE

We strongly recommend using a tracked and insured shipping service.
We are not responsible for returns lost or damaged during transit.

 

 

Standard Returns

Unless otherwise required by law, customers are responsible for return shipping costs when returning products under the right of withdrawal.

Shipping costs are non-refundable except where:

  • the product was defective;
  • the wrong product was sent;
  • the product arrived damaged;
  • return costs are required to be covered under applicable law.

 

Faulty or Incorrect Products

If the return is due to our error or a defective product:

  • we will reimburse reasonable return shipping costs; or
  • provide a prepaid return label where available.

 

 

All returned products are inspected upon arrival.

Refunds may be partially reduced if:

  • products are returned damaged due to inadequate packaging;
  • items show signs of unnecessary use;
  • components or accessories are missing;
  • products are returned in unsellable condition.

 

We reserve the right to refuse returns that do not comply with this policy where permitted by law.

 

Refund Processing Time

Once the returned goods are received and inspected, refunds will be processed within 14 days.

Refunds may be withheld until:

  • the goods are received; or
  • proof of return shipment is provided.

 

Refund Method

Refunds will be issued using the original payment method unless otherwise agreed.

We do not issue refunds:

  • in cash for card payments;
  • to alternative accounts without verification.

 

Original Shipping Fees

Where legally required, standard outbound shipping costs will also be refunded.

However:

  • expedited shipping upgrades are non-refundable;
  • additional service fees may not be refundable unless required by law.

 

Partial Refunds

Partial refunds may apply for:

  • incomplete returns;
  • damaged items;
  • heavily used products;
  • missing packaging or accessories.

 

 

We may offer exchanges subject to stock availability.

Exchange requests may be accepted for:

  • defective items;
  • damaged products;
  • size replacements;
  • color variations.

Customers requesting exchanges should contact:

es***@*************cs.com

If the requested replacement is unavailable, we may offer:

  • store credit;
  • alternative products;
  • refund options.

 

 

Consumers within the EU are entitled to legal guarantees regarding product conformity.

If a product is defective, damaged, or not as described, customers may have the right to:

  • repair;
  • replacement;
  • price reduction;
  • sale cancellation;
  • full or partial refund.

This applies in accordance with applicable national consumer laws implementing EU directives.

 

Reporting Issues

 

Customers should notify us as soon as reasonably possible after discovering a defect.

Please include:

  • order number;
  • detailed description;
  • photographs or video evidence where possible.

 

 

Under EU law, consumers are entitled to a minimum 2-year legal guarantee for goods.

Products must:

  • match their description;
  • be fit for purpose;
  • function as expected;
  • possess normal durability and quality standards.

If goods fail to conform within the legal guarantee period, consumers may be entitled to remedies free of charge.

National laws may provide additional rights.

 

 

If you have not yet received your refund:

  1. check your bank account again;
  2. contact your payment provider or card issuer;
  3. contact your bank, as processing times may vary.

If you still have not received your refund, contact us at es***@*************cs.com

 

 

If a customer:

  • refuses delivery;
  • fails to collect a parcel;
  • provides an incorrect shipping address,

 

we reserve the right to deduct:

  • return shipping fees;
  • storage costs;
  • carrier penalties;
  • administrative fees,

from the final refund where legally permitted.

 

 

Orders Before Shipment

Orders may be canceled before dispatch for a full refund.

 

Orders Already Shipped

Once shipped, orders must follow the standard return process under the right of withdrawal.

 

Custom Orders

Custom or personalized orders may not be canceled once production has started.

 

 

Customers are encouraged to contact us before initiating payment disputes or chargebacks.

Fraudulent or abusive chargebacks may result in:

  • account restrictions;
  • refusal of future orders;
  • submission of evidence to payment processors.

 

 

The EU consumer right of withdrawal may not apply to purchases made by:

  • companies;
  • organizations;
  • sole traders purchasing for business purposes.

Separate terms may apply to B2B transactions.

 

 

Personal data collected during returns and refunds is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information may be used for:

  • identity verification;
  • fraud prevention;
  • payment processing;
  • customer support;
  • legal compliance.

 

 

Nothing in this policy excludes rights that cannot legally be limited under applicable consumer laws.

To the fullest extent permitted by law, our liability is limited to the purchase value of the products ordered.

 

 

We reserve the right to modify this Return &Refund Policy at any time.

Changes will become effective upon publication on this website.

Customers are encouraged to review this policy periodically.

 

 

CPH ELECTRONICS – P. CHANAZOGLOU KAI SIA O.E.
THEMISTOKLI SOFOULI 25, NEA SMYRNI,
ATHENS, 17122, ATTICA, GREECE

Email: es***@*************cs.com
Phone: +30-210 99 25 666
Website: cph-electronics.com

 

 

Consumers may use the following form, although it is not mandatory.

Withdrawal Form

 

To: CPH ELECTRONICS – P. CHANAZOGLOU KAI SIA O.E.

I hereby give notice that I withdraw from my contract of sale for the following goods/services:

  • Ordered on: __________________
  • Received on: __________________
  • Order Number: __________________
  • Customer Name: __________________
  • Customer Address: __________________

Signature (only if submitted on paper):

 

 

Date:

 

 

This policy shall be governed by the laws of Greece, without prejudice to mandatory consumer protection rights applicable in the customer’s country of residence within the European Union.

 

 

Consumers residing in the European Union may have access to alternative dispute resolution platforms for resolving disputes.

The Consumer Redress in the European Union is available at:

EU Online Dispute Resolution